Privacy policy

Information We Collect

To deliver our specialized B2B customization and ordering services, Fresio Herbals Packaging collects several types of information:

Account Details: Your name, business name, phone number, email address, password, and delivery location.

Customization Uploads: User-provided files, such as brand logos, graphics, and custom textual information printed on mockups (e.g., "Marketed By" values).

Order & Transaction History: Records of sample configurations, bulk orders, prices calculated, and transaction IDs (payment details are handled securely by integrated third-party processors).

Device & Usage Logs: Device model, operating system version, website version, IP address, and interaction data within the customization process.

How We Use Information

Fresio Herbals Packaging uses collected data to run daily operations, specifically to:

• Deliver the customized packaging mockups you configure, calculate custom sample/manufacturing costs, and process your orders safely.

• Manage your secure registration, login sessions, and profile information.

• Transmit design files and print parameters to our fabrication facility.

• Send live updates regarding your order progress (e.g., transitions from "Placed" to "In Production" or "Dispatched").

• Provide responsive support through email or phone calls.

• Analyze feature performance to optimize the custom design tools.

Data Sharing & Access

We believe in business transparency and do not sell your personal data or custom business designs to third parties. We share details only with verified service providers acting on our behalf:

• Payment Processors: Necessary for secure transaction processing.

• Manufacturing & Logistics Partners: Essential to fabricate and deliver your physical custom boxes, tubes, or containers.

• Cloud Database Hosting (Firebase): Used to securely maintain user credentials, design drafts, and order logs.

Information Security

We implement professional physical, technical, and administrative protections to shield your information from unauthorized access, modification, or exposure. This includes secure database systems (Firestore), SSL/TLS encryption for transfers, and strict internal access control limits.

Please note that no wireless network or web transmission is 100% impenetrable; while we work hard to safeguard your assets, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you hold the following rights regarding the personal information we manage:

• Right of Access: Request details of the specific categories of data we maintain about you.

• Right of Correction: Edit incorrect profile names or delivery addresses through your account settings.

• Right of Portability: Obtain a record of your active designs or order details.

• Right of Erasure: Request complete deletion of your account records and design history.

Retention & Deletion

We retain your profile data, packaging drafts, and transaction histories only for as long as your account remains active or as required by financial auditing laws.

If you choose to delete your account through your account settings or by contacting our support team:

• All saved product drafts and current customizations are permanently removed.

• Your profile name, contact credentials, and access information are permanently deleted.

• Past completed order invoices may be archived in read-only form for lawful tax, accounting, and compliance purposes before final retirement.

Contact Support

For inquiries about this Privacy Policy or to submit data access requests, please contact our privacy officer:

Fresio Herbals Privacy Desk
Email: Susmita@fresioherbals.com
Phone: +91 6351897987